Terms & Conditions

Payment terms

A 50% non refundable deposit is required to process your order. Products will be dispatched on receipt of final outstanding payment (EFT preferred), strictly COD.

VAT

Elsje Designs is not registered for VAT.

Prices

  • Elsje Designs makes every effort to publish and advertise the correct prices for its products.  Occasionally we make mistakes and reserve the right to correct pricing information without notice or to cancel orders where the incorrect price has been applied.  We will always inform you if your order has been cancelled for this reason
  • Prices are correct at time of publishing.
  • It may be necessary to change prices either up or down, from time to time, including any alterations to our products. Any price changes will be confirmed to you at the time of ordering.

Portrayal of products

  • All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow.
  • While every effort has been made to portray items accurately, slight variations may occur.

Availability

  • Lead times of products may vary, but will be communicated to the client.
  • We work on an average of 4 weeks.
  • All items are subject to availability.
  • Most items can be ordered even if they are currently out of stock (we call this a backorder).
  • Backordered items will be delivered to you when they become available.
  • Backordered items will not delay the delivery of any in-stock items in your order.
  • Elsje Designs has the right to discontinue any product but will fully refund deposits on these products.

Delivery/Courier

  • Delivery costs are not included but can be arranged on request.
  • Elsje Designs INCO TERMS is ex works.

Cancellation and Returns

  • You are entitled to cancel your contract if you wish providing you act within 5 working days of receipt of the goods.
  • If you wish to exercise this right prior to dispatch of goods please phone Elsje on 083 253 5556.
  • Please note your right to return products does not apply to personalised items or those made to your specifications unless faulty
  • If you are unsatisfied with the products you received kindly contact us within 5 working days of receiving your order. You can return it and we will offer you a refund on your payment excluding the courier costs involved.
  • Goods must be in its original condition and unused.
  • Clients will be responsible for return shipping fees.

Wholesale Clients

  • A minimum order of R3000,00 is required to qualify for wholesale prices.
  • Thereafter replenishment orders of R1 000 is required to qualify for wholesale prices.

Legal identity

  • Ideas at Elsje trading as Elsje Designs:
  • Reg. Number 2007/083595/23

Return Policy

  • Products must be in its original condition – unused and unwashed.
  • Customers are responsible for return shipping fees and we reserve the rights to charge a 10% handling fee on products returned.
  • If you are unhappy with what you received, or are not satisfied with it, please contact me within 7 days of receiving your order. You can return it and I will offer a refund on your payment excluding shipping costs.

Any other questions?

If you have any questions on any aspect of GLTC please contact us:

Email:
elsje@elsje.co.za or info@elsje.co.za

Phone:
Studio +27 (0) 21 882 8010

Mobile +27 (0) 83 253 5556 (or in case of emergency +27 (0) 82 850 8327)

Address:
5 Eldorado Street, Die Boord, Stellenbosch, Western Cape, South Africa